At Shimmaré Attire, we are committed to ensuring our customers are satisfied with their purchase. Please review our Return & Exchange Policy to understand how we handle returns, exchanges, and cancellations.

Eligibility for Returns & Exchanges

• Returns are accepted only for damaged or incorrect items. If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. A parcel opening video (without any cuts or trims) showing the defective part of the item is required for the claim.
• Exchanges for size can be done, but there will be an additional charge of ₹200 for the exchange. The item must be unworn, unwashed, and in original condition to qualify for an exchange.
• Sale items, customized orders, accessories (such as earrings, scrunchies, and potli bags), and international orders are non-returnable and non-exchangeable.

Return Process

1. Initiating a Return or Exchange

   • Please reach out to us within 24 hours of receiving your order at:
     • WhatsApp: +91 9669143253
     • Email: shimmareattire@gmail.com
   • Provide a parcel opening video showing the damaged part of the product. The video must be untrimmed and without any cuts for verification.
   • Once the issue is verified, we will arrange a replacement or offer a credit note if the item is unavailable.

2. Shipping for Returns

   • Domestic Orders: The returned item should reach us within 10 days of initiating the return request.

Refunds & Cancellations

• Refunds will only be processed for undelivered or defective items. Shipping charges are non-refundable. The refund will be issued to your original payment method within 5-7 business days.
• Cancellations: Once the order is placed, it cannot be cancelled. No refunds or cancellations will be accepted once the order is confirmed.

What’s Not Eligible for Return/Exchange:

• Customized Orders
• Sale items
• Accessories (scrunchies, earrings, potli bags)
• International Orders
• Items that have been worn, stained, or have a perfume smell
• Minor color discrepancies (due to lighting or screen variations)

Reimbursement Process

• Prepaid Orders: Refunds will be processed to your original payment method (bank account/card) within 5-7 business days.
• CoD Orders: Refunds will be processed to your bank account/card.

How to Return (Domestic Orders)

• Contact us at shimmareattire@gmail.com within 2 days of receiving your order.
• Ensure the item is unused, unworn, and in original condition (no stains, perfume, or damage).

International Orders

• Returns and exchanges are not accepted for international orders.